Refund policy
Last updated: 09 November 2026
At Wild Eye Vision, we are committed to providing a transparent and fair return and refund process. This policy explains how returns, refunds, cancellations, and exchanges are handled.
Return Period
- Return window: You may request a return within 14 days from the date your order is delivered.
- In cases of exceptional delivery delays outside our control, the return window may be adjusted and communicated directly to you.
Conditions for Returns
- Eligible items: New and lightly used products are accepted, including items that have been opened or briefly tested, subject to the conditions outlined in this policy.
- Unshipped orders: Orders that have not yet shipped may be cancelled by contacting our customer support team.
- Shipped orders: Once an order has shipped, it must follow the standard return process outlined below.
Items Damaged on Arrival
If your item arrives damaged, please:
- Contact our customer support team as soon as possible after delivery.
- Provide clear photographic evidence of the damage, including the product and its packaging.
- Once the damage has been verified, we will arrange a replacement or refund at no additional cost to you.
Faulty Items & Warranty Claims
- Some products are covered by a product-specific warranty, as detailed on the relevant product page.
- If an item becomes faulty or breaks during normal use within the applicable warranty period, the relevant warranty terms will apply.
- Please contact our customer support team with your order details, a description of the issue, and photographs where applicable.
Change of Mind Returns
- Items must be returned in their original condition and packaging.
- Return shipping costs are the responsibility of the customer.
- Refunds are issued only after the returned item has been received, inspected, and approved.
Exchanges
- Exchanges are handled through our standard return process.
- Please clearly indicate that you are requesting an exchange when contacting our customer support team.
Incorrect Item Received
If you receive an incorrect product:
- Contact our customer support team promptly with your order number and photographs of the item received.
- Once the issue has been verified, we will arrange the return and shipment of the correct item at no additional cost to you.
How to Initiate a Return
To request a return, please contact our customer support team at: support@wild-eye-vision.com
Please include the following information:
- Your order number
- Your contact details
- The reason for your return
- Photographs, where applicable
All returns require prior authorization from our customer support team. Please do not send any items back before receiving return instructions.
Return Process & Return Address
Once your return request has been approved, our customer support team will provide detailed instructions for returning your item.
Return Processing Address
Returns are processed at one of our international logistics facilities located at the following address:
Recipient: Zheng Wei'an (Return Processing - Warehouse Contact)
Address:
Unit 101, Building 1, Ruihao Jiayuan
Linyang Linnan Village, Nanbin Street
Rui'an City, Wenzhou
Zhejiang Province
China
This address is used exclusively for return processing and quality inspection. It is not our business office or customer service location.
Returned items must be securely packaged with all original accessories and documentation. We strongly recommend using a trackable shipping service to ensure your return can be monitored during transit.
Refunds
- Returned items are inspected upon arrival at our return processing facility.
- Once a return has been inspected and approved, the refund will be issued to the original payment method.
- Refund processing time: Up to 7 days after inspection and approval.
- Shipping and transit times are not included in the refund processing timeframe.
- No restocking fees are charged.
Return Shipping Costs
- Damaged, faulty, or incorrect items: Return shipping costs are covered by Wild Eye Vision.
- Change of mind returns: Return shipping costs are the responsibility of the customer.